FREE DELIVERY to most of the UK. Mainland Only - Delivery is 3-5 Working Days for most of the UK unless item is out of stock in which we will duly notify you.
Once you have placed the order online with The Door Store you will be contacted directly by our courier so please make sure you provide the correct telephone number on your customer details. The courier will contact you within 2 working days of you placing the order to arrange a suitable day for delivery for you.
If you would like us to process the order the next working day you would need to place most orders by 10am. Any orders placed after this time will be processed the next working day.
Our courier will deliver during the normal working days of Monday to Friday.
*Deliveries further north than Inverness may be subject to a delivery charge from our courier.
Please contact us before placing your order for this. Deliveries to Scottish Highlands and West Coast of Scotland usually take up to 6-10 working days, depending on when the courier is in the area.
Day of Delivery
As we use a national courier service to deliver our goods we are unfortunately unable to give a time for delivery as this is at the courier’s discretion. Delivery times are usually between, but not restricted to, the hours of 8am to 6pm.
It is assumed that the delivery address is accessible by large lorry, if this is likely to be a problem, please inform us when we contact you to arrange the delivery.
Unfortunately, due to insurance restrictions, couriers are only able to deliver items to ‘kerbside’. It is not their responsibility to take the delivery into your home, it is therefore advisable to make sure that there is adequate help to unload the delivery into your home, as of course doors can be heavy.
All goods must be checked upon arrival for defects, damage, shortages or unsuitability. Notification of any issues with your order must be given to our courier immediately.
The Door Store Rotherham strongly advise all customers to check all goods for any damage caused during transit, prior to signing for the goods. All goods must be signed for by a person over the age of 18.
Please do not sign for goods as received without checking for defects, damages or shortages or sign for goods as unchecked, as your signature is acceptance of the goods being received in good and serviceable condition, we cannot accept any claim for these issues after you have signed for the goods. If the item is damaged whatsoever, sign 'damaged' and we can arrange a replacement.
If the courier is unable to make a delivery because you were not available, you will be liable for a charge for re-delivery.
The Door Store Rotherham strongly suggest you do not book any trade person to complete a job involving goods ordered from us, until all of your order have been received in good order as of course on rare occasions, damage can occur in transit.
We cannot accept any liability for any costs incurred due to damages, defects, faults or issues with goods in transit.